WSQ Quality Customer Service Excellence

This course qualifies graduate to operate their own freelance practice. Graduate can also gain employment in being assistant in Customer Service Excellence.

WSQ Quality Customer Service Excellence

16 hours
All levels
6 lessons
0 quizzes
0 students

1. Identify customers, their needs and expectations
2. Develop professional image and persona through positive personal appearance and etiquette
3. Demonstrate key qualities and characteristics of a service professional including effective communication skills
4. Deliver go-the-extra mile service to exceed customer expectations
5. Create positive customer experience by knowing customer’s preferred choices and offering personalised services
6. Escalate service performance issues to enhance the customer experience

Administration and Language Requirement
Minimum PSLE level. Able to read, write, listen and speak of English to a proficiency level to WPL Level 3 or WPN Level 3

Course Intake

Training Hours
16 hours


Mode of Study
Full Time:        Mon to Sat 9.00am – 6.00pm

Mode of Delivery
Face to face

Average Teacher-Student Ratio

Graduation Requirements
Must be able to perform 100% competences criteria

Once candidates have achieved the WSQ Quality Customer Service Excellence, they may progress on to higher level of WSQ or equivalent courses. This award qualifies graduate to operate their own freelance practice. Graduate can also gain employment in related industry

Course Fee / Payment of Fees / Fees Structure

Full Course Fee(A)
Baseline SkillsFuture Funding
Baseline SkillsFuture Funding
Course Fee$450.00$225.00$135.00
Total Fee$450.00$225.00$135.00

*Self-sponsored individuals taking certifiable courses (National or industry-wide certification training programmes) approved by SSG must be >= 21 years old

Baseline SkillsFuture Funding

  • For Singaporean/ Permanent Resident
  • Aged 40 and below

Mid-Career Enhancement Subsidy (MCES)

  • For Singaporean Citizen only
  • Aged 40 years and above

Workfare Skills Support (WSS) Scheme

  • For Singaporean Citizen only
  • Aged 35 years and above
  • Average gross monthly income of not more than $2300 for the past 12month

Enhanced Training Support for SMEs (ETSS)

  • SMEs that meet all of the following eligibility criteria:
  1. Registered or incorporated in Singapore
  2. At least 30% local shareholding by Singapore Citizens or Singapore Permanent Residents
  3. Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than $100 million
  • SME-sponsored Trainees:
  1. Must be Singapore Citizens or Singapore Permanent Residents.
  2. Courses have to be fully paid for by the employer.
  3. Trainee is not a full-time national serviceman.

Payment of Fees

All required payments of fees must be made according to the payment schedules as stipulated in the student contract.

  • Course fees are inclusive of 7% GST charges
  • The payment of Course Fees are to be made latest on the course commencement date
  • Payments of fees can be made by Cash, Nets, Cheque or Paynow.
  • Payments made by Cash will be in Singapore Dollars.
  • Payments made via Paynow:
  • UEN:201003725N
  • Company Name: Toni International College of Aesthetics & Physiology Pte Ltd
  • Transaction Remark: Input student’s name
  • Students are required to screenshot the transaction detail and send it via email ( or wadsapp (+65 82013853) to Toni International’s administrative department
  • All cheques should be crossed and made payable to ‘TONI INTERNATIONAL COLLEGE OF AESTHETICS & PHYSIOLOGY PTE LTD’.
  • All fees paid are not transferable.
  • All non-tuition fees paid are non-refundable.
  • An official receipt will be given on receipt of payment.
  • A late payment charge of S$12 per month will be charged for overdue payment of more than 2 weeks.

The school reserves the right as its discretion to terminate the student from the course for overdue fees


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