WSQ Quality Customer Service Excellence

Course Objective
To equip oneself with the mindset to go the extra mile in providing excellent service involves creating a positive customer experience and escalating areas of improvement that may enhance the customers’ experience.  

This course empowers individuals to provide excellent service and actively contribute to creating positive and memorable customer experiences. Participants will gain the skills and knowledge necessary to excel in service-driven environments by proactively identifying areas for improvement and implementing strategies to elevate the overall customer experience. 

Course Content
1. Identify customers, their needs and expectations
2. Develop professional image and persona through positive personal appearance and etiquette 3. Demonstrate key qualities and characteristics of a service professional, including effective communication skills
4. Deliver go-the-extra-mile service to exceed customer expectations  
5. Create a positive customer experience by knowing the customer’s preferred choices and offering personalised services  
6. Escalate service performance issues to enhance the customer experience 

Administration and Language Requirement 
Minimum PSLE level. Able to read, write, listen and speak of English to a proficiency level to WPL Level 3 or WPN Level 3 

Course Intake 
Once monthly 

Training Hours / Assessment Hour 
16 hours / 1hr 

Training Duration / Assessment Duration 
2 days + 1hr  

Mode of Study 
Full Time: Mon to Sat 9.00am – 6.00pm 

Mode of Delivery 
Face to face 

Average Teacher-Student Ratio 
1:20 

Graduation Requirements 
Must be able to perform 100% competences criteria 

Progression 
Once candidates have achieved the WSQ Quality Customer Service Excellence, they may progress on to higher level of WSQ or equivalent courses. This award qualifies graduate to operate their own freelance practice. Graduate can also gain employment in related industry.

Course Fee / Payment of Fees / Fees Structure 

* Total course fee is eligible to pay through SkillsFuture Credit (SFC) 

*Self-sponsored individuals taking certifiable courses (National or industry-wide certification training programmes) approved by SSG must be >= 21 years old 

Funding Information

• SkillsFuture Funding (Baseline) - Singapore Citizen 21-39/ Singapore PR/ LTVP+
• Skillsfuture Mid-career Enhanced Subsidy (MCES) - Singpore Citizen above 40
• Skillsfuture Enhanced Training Support for SMEs
• Corporate Absentee Payroll (AP)
• SkillsFuture Credit (SFC)
• SkillsFuture Enterprise Credit (SFEC)
• Union Training Assistance Programme (UTAP)

Payment of Fees
All required payments of fees must be made according to the payment schedules as stipulated in the student contract.

1. All required payments of fees must be made according to the payment schedules as stipulated in the student contract. 
2. The payment of Course Fees is to be made at the latest on the course commencement date.  
3. Payments of fees can be made by Cash, Cheque, Paynow or Credit Card. 
4. Payments made by Cash will be in Singapore Dollars. 
5. Payments made via Paynow: UEN:201003725N 
6. Company Name: Toni International College of Aesthetics & Physiology Pte Ltd 
7. Transaction Remark: Input the student’s name, following the official NRIC name  
8. Students are required to screenshot the transaction detail and send it via email [email protected] or WhatsApp (+65 82013853) to Toni International College’s administrative department. 
9. All cheques should be crossed and made payable to ‘TONI INTERNATIONAL COLLEGE OF AESTHETICS & PHYSIOLOGY PTE LTD’. 
10. All fees paid are not transferable. 
11. All non-tuition fees paid are non-refundable. 
12. An official receipt will be given on receipt of payment. 
13. A late payment charge of S$12 per month will be charged for overdue payments of more than two weeks.  
14. The school reserves the right as its discretion to terminate the student from the course for overdue fees.