Student Policy

As our valued students, we committed to provide the following:

  • All our courses are taught in accordance to course curriculum.
  • All our instructors are well trained and have the required experience, qualifications and competency to conduct courses.
  • To maintain a teacher-student ratio of 1:20
  • To protect our students against non-conformance of course guidelines.
  • Full refund in the event that the school is unable to continue business due to insolvency and/or regulatory closure and/or termination of course before completion dates.
  • All courses shall commence on the scheduled dates. If there should be unavoidable delay in the commencement date, we shall give advance notice of at least 7 days

School Facilities

Training Classroom Listing (Queen Street Outlet)

CLASSROOM 1

Address 65A Queen Street, Bugis Village, S188544
Floor Area 31.5 sqm
Max. Capacity 30 pax

Shampoo Practical Area

Address 65A Queen Street, Bugis Village, S188544
Floor Area 6.3 sqm
Max. Capacity 4pax

CLASSROOM 2

Address 66A Queen Street, Bugis Village, S188545
Floor Area 5.4 sqm
Max. Capacity 3pax

Classroom 3

Address 66A Queen Street, Bugis Village, S188545
Floor Area 3.4 sqm
Max. Capacity 2pax

CLASSROOM 4

Address 66A Queen Street, Bugis Village, S188545
Floor Area 20.8 sqm
Max. Capacity 3pax

CLASSROOM 5

Address 66B Queen Street, Bugis Village, S188545
Floor Area 30.24 sqm
Max. Capacity 20pax
* Classroom 5 and 6 are used as 1 classroom for now due to Covid 19 restriction.

CLASSROOM 6

Address 66B Queen Street, Bugis Village, S188545
Floor Area 33.09 sqm
Max. Capacity 22pax
* Classroom 5 and 6 are used as 1 classroom for now due to Covid 19 restriction.

Training Classroom Listing (Jalan Kubor Outlet)

CLASSROOM 1

Address 3A Jalan Kubor, S199201
Floor Area 85.85 sqm
Max. Capacity 17pax

CLASSROOM 2

Address 3A Jalan Kubor, S199201
Floor Area 26.9 sqm
Max. Capacity 17pax

CLASSROOM 3

Address 3A Jalan Kubor, S199201
Floor Area 12.45 sqm
Max. Capacity 8pax

Transfer Policy

  • All requests for Transfer must be made in writing and submitted together with duly completed “Change of Student Status Form” and with support documentary evidence.
  • Request for transfer will only be considered if made at least 3 days before the commencement of the course.
  • Any student who transfers from the course to another course with the school shall be deemed to have withdrawn from the course and the provisions of clause 8.4 (Refund Policy) of the Student Handbook shall apply.
  • Request for transfer is subjected to approval by the school.

Withdrawal Policy

  • All requests for Withdrawal must be made in writing and submitted together with duly completed “Change of Student Status Form” and with support documentary evidence.
  • For student who pays the fees in installment, withdrawal from the course is allowed by giving one month notice to the school.
  • For student who pays the fees in full in the beginning, withdrawal from the course is allowed and the refund is based on the Refund Policy.

Deferment of Policy

  • Request for deferment must be made in writing and submitted together with duly completed “Change of Student Status Form” and with supporting documentary evidence.
  • All requests for deferment of course will only be considered if made at least 3 days before the commencement of the course.
  • Deferment of the course is allowed only ONCE to the next available commencement date within a maximum period of ONE year.
  • Request for deferment is subjected to approval by the school.

REFUND POLICY

Refund for Withdrawal Due to Non-Delivery of Course:

The PEI will notify the Student within three (3) working days upon knowledge of any of the following:

  • It does not commence the Course on the Course Commencement Date;
  • It terminates the Course before the Course Commencement Date;
  • It does not complete the Course by the Course Completion Date;
  • It terminates the Course before the Course Completion Date;
  • It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or
  • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Percentage % If Student’s written notice of withdrawal is received
100% More than [30] days before the Commencement Date
75% Before, but not more than [30] days before the Commencement Date
25% After, but not more than [7] days after the Commencement Date
0% More than [7] days after the Commencement Date

Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D.

Refund During Cooling-Off Period:

The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

STUDENT CONTRACT

All local students will need to enter a Standard Student Contract with the school upon confirmation on enrolment.

COMMITTEE FOR PRIVATE EDUCATION (CPE) MEDIATION – ARBITRATION SCHEME

Note: CPE is part of SkillFuture Singapore (SSG).

We value all feedbacks and comments and handle all complaints seriously and address them in accordance to our complaint procedure:

All complaints must be lodged in with written letters and drop into “Feedback & Complaint Box” which placed at the side of the main entrance. You may like to email your feedback and complaint to enquiry@toniinternational.com personally. The following service level agreement will be observed by the school in resolving complaints:

i) Acknowledgement for complaints received via Student Feedback Form within 3 working days.

ii) Complaints to be resolved within 14 working days upon receipt and for those complex cases where resolution may take more than 14 days; the student will be informed promptly on the progress of the case.

In the event that the student and the school are unable to resolve a dispute in accordance with the grievance/complaint procedure, the student and the school will refer the dispute to Committee for Private Education (CPE).

CONFIDENTIALITY POLICY

The school observes strict confidentiality standards for safeguarding information of our students. We will not disclose student’s information to external parties unless we have the student’s consent or are required by law.

USEFUL CONTACTS / LINKS

Committee for Private Education (CPE)
1 Marina Boulevard, #18-01, Singapore 018989
General Enquiry: (65) 67855785
Website: www.ssg.gov.sg
You are able to submit your enquiry/feedback at http://(https://portal.ssg-wsg.gov.sg/feedback

Workforce Singapore (WSG)
1 Marina Boulevard
#18-01 One Marina Boulevard
Singapore 018989
General Enquiry: 6883 5885
Fax: (65) 6512 1111
Website: www.ssg-wsg.gov.sg

SkillsFuture Singapore (SSG)
1 Marina Boulevard
#18-01 One Marina Boulevard
Singapore 018989
General Enquiry: 6785 5785
Fax: (65) 6512 1322
Website: www.skillsfuture.sg

Lonpac Insurance Bhd
100, Beach Road #19-00
Shaw Tower Singapore 189702
General Enquiry: (65) 6250 7388
Fax: (65) 6296 3767
Email: customerservice@lonpac.com
Website: www.lonpac.com

ITEC
Tel: +44 (0) 23 8068 4500
Email: customersupport@vtct.org.uk
Website: www.itecworld.co.uk

AEGIS Insurance Services Pte Ltd
15 Queen Street #03-07
Tan Chong Tower Singapore 188537
General Enquiry: (65) 6837 0306
Fax: (65) 6837 0305
Email:  customerservice@aegis.com<
Website: www.aegisic.com

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